- 1. Record keeping includes:
A) Only fuel tracking
B) Maintaining duty records, logbooks, trip tickets, reporting incidents and delays
C) Only mileage
D) Only inspection stickers - 2. Post-trip procedures include:
A) Only refueling
B) Parking safely, post-trip inspection, reporting faults, refueling, handing over documents
C) Only cleaning vehicle
D) Only logging miles - 3. Customer care responsibilities include:
A) Only safety
B) Safety, comfort, respect, and professionalism for all customers
C) Only comfort
D) Only punctuality - 4. Customers include:
A) Only passengers
B) Passengers, pedestrians, and other road users
C) Only pedestrians
D) Only cargo receivers - 5. Key skills for drivers include:
A) Only driving fast
B) Effective communication, handling expectations, assisting special needs, preventing harassment
C) Only map reading
D) Only seatbelt use - 6. Communication & courtesy includes:
A) Only signaling
B) Patience, positive attitude, polite language, traffic rules adherence, vehicle maintenance
C) Only traffic rules
D) Only cleaning - 7. Handling customer expectations involves:
A) Only pick up passengers
B) Safe pick-up/drop-off, allow boarding/alighting time, provide safety equipment, adhere to legal limits
C) Only safety
D) Only timing - 8. Personal hygiene & appearance includes:
A) Only dress code
B) Clean, sober, well-groomed appearance, clean vehicle and safety equipment
C) Only clean hands
D) Only hair grooming - 9. Time & stress management includes:
A) Only using GPS
B) Delivering on time, communicating delays, taking rest and meals, staying within legal driving hours
C) Only starting early
D) Only checking tires - 10. Sexual harassment & discrimination policy requires:
A) Only reporting accidents
B) Never harass/discriminate, report incidents, protect vulnerable passengers
C) Only avoiding arguments
D) Only wearing uniform - 11. Competitive & defensive driving/riding includes:
A) Only driving fast
B) Avoid unsafe side-by-side riding/driving, use defensive techniques, rest to prevent fatigue
C) Only speed control
D) Only overtaking - 12. Safety & vehicle responsibility includes:
A) Only fuel check
B) Roadworthy vehicle, avoid overloading, follow emergency procedures, handle fares/tickets accurately
C) Only lights check
D) Only tires - 13. Good customer care means:
A) Only friendly
B) Safety, respect, professionalism, effective communication, assistance, hygiene, defensive driving
C) Only punctuality
D) Only clean vehicle - 14. Effective communication involves:
A) Only shouting
B) Clear, polite instructions and updates
C) Only phone calls
D) Only hand signals - 15. Assisting special needs customers includes:
A) Only giving seats
B) Helping elderly, disabled, pregnant, or sick passengers safely
C) Only collecting fares
D) Only opening doors - 16. Defensive techniques include:
A) Only seatbelt use
B) Observing road, judging speed/distance, managing fatigue
C) Only horn use
D) Only lights - 17. Vehicle inspection should cover:
A) Only tyres
B) Tyres, brakes, lights, mirrors, fluids, emergency equipment
C) Only mirrors
D) Only engine - 18. Checking windscreen and mirrors ensures:
A) Only shine
B) Clear visibility
C) Only aesthetic
D) Only cleaning - 19. Confirming fire extinguisher is charged ensures:
A) Only looks good
B) It is usable in emergencies
C) Only brand
D) Only placement - 20. Checking first aid kit ensures:
A) Only availability
B) Stocked and ready for use
C) Only expiration
D) Only location - 21. Checking basic tools includes:
A) Only wrenches
B) Jack, wheel spanner, towing rope, and other essential tools
C) Only screwdrivers
D) Only pliers - 22. Vehicle documentation should include:
A) Only insurance
B) Driving licence, vehicle registration, inspection sticker, insurance documents
C) Only license
D) Only registration - 23. Handbrake/parking brake should:
A) Only hold on slopes
B) Hold the vehicle firmly during inspection and stops
C) Only be used in emergencies
D) Only be loose - 24. Steering inspection ensures:
A) Only wheel turns
B) Smooth movement with no unusual noises and correct wheel response
C) Only front alignment
D) Only rear alignment - 25. Gear inspection includes:
A) Only reverse gear
B) Smooth changes without grinding, correct automatic shifts
C) Only parking gear
D) Only neutral gear - 26. Oil inspection requires:
A) Checking dipstick level and oil cleanliness
B) Only adding oil
C) Only checking color
D) Only after driving - 27. Coolant inspection precautions:
A) Only check radiator
B) Never open hot radiator, check level, inspect hoses for leaks
C) Only add water
D) Only check color - 28. Battery inspection includes:
A) Only checking charge
B) Terminals tightness, corrosion, and battery charge
C) Only battery brand
D) Only starting car - 29. Checking for leaks involves inspecting:
A) Only brake fluid
B) Only coolant
C) Engine oil, coolant, brake fluid, transmission fluid, power-steering fluid
D) Only fuel - 30. Work planning ensures:
A) Only faster trips
B) Safe, efficient, and timely journeys with maintenance and rest stops
C) Only fuel efficiency
D) Only driver comfort
Ntsa Driving Test
